This policy explains what personal data Flex Fitness collects through this website, why we collect it, who we share it with, and how you can get it changed or removed. We handle personal data in line with Singapore's Personal Data Protection Act (PDPA).
Who we are
Flex Fitness is a personal training studio at 22 Martin Road, #05-01, Robertson Quay, Singapore 239058. If you have a question about this policy or about your data, email info@flexfitness.sg, which reaches our Data Protection Officer.
What we collect
When you fill in the trial or enquiry form. Your name, phone number, email address, and optionally the training goal you select. We also record which page of the site you submitted from, so we know what you were reading when you got in touch.
When you contact us directly. Anything you choose to tell us by phone, email or WhatsApp.
When you browse the site. Standard analytics data such as the pages you visit, roughly where you are in the world, and whether you clicked a WhatsApp or phone link. This is collected through Google Analytics via Google Tag Manager. It is not used to identify you by name.
We do not ask for, and this website does not collect, health or medical information. If you become a client, anything you tell your coach about injuries, pregnancy or medical history is handled separately as part of your training, not through this site.
Why we use it
- To reply to your enquiry and arrange a trial session.
- To contact you about your training and your sessions with us.
- To understand which parts of the site are useful, so we can improve them.
We do not sell your personal data, and we do not pass it to anyone for their own marketing.
Who else sees it
We use a small number of service providers to run this site. They only process data on our instructions:
- Vercel, which hosts the website and processes form submissions.
- Resend, which delivers the enquiry email to our inbox.
- Supabase, which stores the content shown on the site, such as reviews.
- Google, for Analytics and Tag Manager, and for the map shown on our contact page.
- YouTube, for the client videos, loaded in privacy-enhanced mode.
Some of these providers store data on servers outside Singapore. Where that happens, we rely on their contractual commitments to protect it to a standard comparable to the PDPA.
Clicking a WhatsApp link takes you to WhatsApp, and your conversation there is covered by WhatsApp's own privacy policy rather than this one.
Cookies and tracking
Google Analytics sets cookies to tell repeat visits apart from new ones. The map and video embeds may set their own cookies when they load. We do not use advertising cookies. You can block or delete cookies in your browser settings, and the site will still work normally.
Our fonts are served from this site rather than from a third party, so simply reading a page does not send a request to a font provider.
How long we keep it
Enquiries are kept for as long as we need them to respond and, if you become a client, for as long as you train with us and a reasonable period afterwards for our records. If you ask us to delete your details, we will, unless we are required to keep something for legal or accounting reasons.
Your rights
Under the PDPA you can ask us to:
- tell you what personal data we hold about you and how we have used it,
- correct anything that is wrong or out of date,
- stop contacting you, or withdraw your consent to us using your data.
Email info@flexfitness.sg and we will deal with it. We may need to confirm who you are first. Withdrawing consent may mean we can no longer arrange or run your sessions, and we will tell you if that is the case.
Reviews on this site
Client reviews shown on this website are published with permission, and usually under a first name only. If your review appears here and you would like it removed, email us and we will take it down.
Keeping data secure
The site is served over an encrypted connection, enquiry emails go to a business inbox with restricted access, and the systems we use are protected by access controls. No system is perfectly secure, but we take reasonable steps to protect what you send us.
Children
This site is not aimed at children, and we do not knowingly collect data from anyone under 13. If a young person is training with us, we deal with their parent or guardian.
Changes to this policy
If we change how we handle personal data, we will update this page and change the date at the top.
Contact
Questions, requests or complaints about your data: info@flexfitness.sg or +65 8042 1772. If you are not satisfied with our response, you can raise the matter with Singapore's Personal Data Protection Commission.